Frequently Asked Questions

We can assist with older debts. State laws vary regarding debt collection timelines. Call us to discuss your specific situation.

You can access our Client Portal 24/7! You can also call us

Excellent news! Please report the payment to us as soon as possible. We will then invoice you for our fee.

The Fair Debt Collection Practices Act (FDCPA), codified at 15 U.S.C. § 1692 –1692p, approved on September 20, 1977 (and as subsequently amended), is a consumer protection amendment, establishing legal protection from abusive debt collection practices. The FDCPA works in concert with the Consumer Credit Protection Act, as Title VIII of that Act.

We operate on a contingency basis. We only get paid if we successfully recover funds for you." 

A Commercial Collection Agency provides debt collection services on business to business transactions. If it was a business to business transaction with a sole proprietorship (e.g. not a corporation or limited liability company), then a commercial collection agency can also attempt to collect directly from the individual owner in addition to the company that ordered the product or service. If an individual provides a personal guaranty to a corporate or LLC liability, then a commercial collection agency can also collect from the individual who provided the personal guaranty.

 Yes. An account receivable becomes a debt when a collection agency is engaged to recover the outstanding amount 

 You only pay a commission if we successfully recover your funds. Our fees typically range from 10% to 25%, but we can discuss potential discounts based on your specific situation." 

 With expertise across various industries, including healthcare, dental, SMBs, communications, government, education, utilities, and pest control, KLF provides debt collection services exclusively to original creditors 

 Your data security is our top priority. We employ rigorous security protocols and adhere to industry best practices to safeguard your information. Visit our Security page for more details 

 While we recommend sending initial collection letters, a letter from KLF can significantly increase recovery rates. The presence of a collection agency often motivates debtors to resolve outstanding balances. Learn more about our collection process on our 'How it Works' page." 

 We recommend submitting accounts for collection within 30-90 days of delinquency for the highest recovery rates. The longer accounts remain past due, the more challenging they become to recover.

 Before submitting accounts to KLF, we recommend 1-2 internal collection attempts per month of delinquency. Consider submitting accounts for collection within 30-90 days of delinquency for optimal results. Early submission often leads to higher recovery rates.