Limited-time offer: New clients enjoy 10% off our custom contingency fees.
Limited-time offer: New clients enjoy 10% off our custom contingency fees.
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At the heart of our ethos lies the conviction that the pinnacle of performance is achieved through the cultivation of robust relationships. We believe that the synergy between excellent rapport and peak efficiency is not just a goal, but a journey of continuous improvement and mutual growth. Our commitment is to foster an environment where every interaction is an opportunity to excel, ensuring that together, we soar to new heights of success and innovation. This core belief drives us to surpass expectations, ensuring that success is not just an aspiration, but a guarantee.
Your Dedicated Account Team is committed to providing service excellence, aligning with the standards of a trusted strategic ally. Every member of the Account Team dedicates themselves to a comprehensive, top-tier, and professional approach to collections.
Your specialized Account Team will be composed of a dedicated account manager, a lead supervisor for collections, a team of skilled collectors, and support staff for administrative duties. This team is committed to providing you with comprehensive and personalized service for all your account needs.
The account manager oversees the daily operations of client accounts, evaluates the outcomes of collections, and provides guidance and assistance across various client support initiatives. Through their expert management and supportive recommendations, they play a pivotal role in ensuring client satisfaction and optimizing account performance.
The supervisor in charge of collections oversees and guides the daily activities of debt collection to guarantee consistent attention to all accounts. This role serves as the intermediary between clients and Cortiva Solutions' collection agents, managing settlements and addressing any disputes. They ensure that collectors are assigned ta
The supervisor in charge of collections oversees and guides the daily activities of debt collection to guarantee consistent attention to all accounts. This role serves as the intermediary between clients and Cortiva Solutions' collection agents, managing settlements and addressing any disputes. They ensure that collectors are assigned tasks that match their area of expertise and regularly evaluate their performance, making adjustments to assignments as needed
Administrative staff plays a crucial role in the daily management of placement activities, monitoring and compiling progress reports for our partners regarding collection actions for each debtor, and producing and updatingclient reportss.
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