Consumer Collection Solutions

Expertly Managing Your Diverse Consumer Accounts Receivable Portfolio.

We provide end-to-end management for all types of consumer credit, including utilities, financial services, telecommunications, mortgages, and retail credit. We expertly handle individual consumer transactions and personal debts, offering a seamless and efficient service.

Security First

PCI DSS - Payment Card Industry Data Security Standards

AES 256-bit encryption - Secure transmissions on unsecure networks

Firewall/DMZ Protected - No direct external access to secure servers

TIA-942 - Data Center Standard

Committed to Compliance

KLF Management Group is committed to ethical and compliant debt collection practices. We strictly adhere to the Fair Debt Collection Practices Act (FDCPA) and strive to ensure that all our interactions with consumers are conducted with integrity and professionalism.

Bilingual Team Members

KLF Management Group is committed to serving the diverse linguistic landscape of the U.S. Our specialized division focuses on the 41 million native Spanish speakers, many of whom have limited English proficiency. Our team is not just bilingual; they are culturally sensitive and highly skilled in communicating with precision and empathy. They craft clear Spanish correspondence, conduct fluent conversations, and effectively resolve queries, address concerns, and secure payments. Choose KLF Management Group for a superior level of service and demonstrable results with your Spanish-speaking customers.

Omnichannel Communication

Enhance debt recovery performance with omnichannel communication. By seamlessly integrating multiple channels like email, SMS, live chat, and voice calls, agencies can improve debtor engagement, leading to increased recovery rates and a more positive customer experience. Omnichannel strategies empower debtors to interact on their own terms, fostering transparency and building trust.