Privacy Policy

Privacy Policy

 Effective Date: June 18, 2025

 Welcome to the Privacy Policy of KLF Management Group (referred to as "KLF," "we," 

"us," or "our"). This policy describes how we collect, use, disclose, and protect 

information in connection with our debt collection services and your use of our website, 

www.klfmgtgroup.com (the "Website").

 We are committed to protecting the privacy and security of your information. By using 

our services or accessing our Website, you agree to the terms of this Privacy Policy.

 1. Information We Collect

 We collect various types of information to provide our services and operate our 

business effectively and legally.

 a. Information You Provide to Us

 When you engage with us, particularly as a client placing accounts for collection, or 

when you (as a debtor) communicate with us, you may provide us with information, 

including:

 ● Client Information:

 ○ Contact details (name, company name, address, email address, phone 

number).

 ○ Financial information related to accounts placed for collection.

 ○ Details of the debtors (see below).

 ● Debtor Information (provided by our clients and sometimes directly by 

debtors):

 ○ Names, addresses, phone numbers, email addresses.

 ○ Account numbers, outstanding balances, payment history.

 ○ Employment information, financial details (if voluntarily provided or legally 

permitted).

 ○ Other information relevant to the collection of the debt.

 ● Communications: Any information you provide when you communicate with us via 

phone, email, mail, or through our Website contact forms.

 b. Information We Receive from Third Parties

 We primarily receive debtor information from our clients as part of their service 

agreement with us. This information is provided to us for the sole purpose of debt 

collection. We may also obtain additional information from third-party sources (e.g., skip 

tracing services, public records) to assist in the collection process, in compliance with 

applicable laws.

c. Information Collected Automatically (Website Usage Data)

 When you visit our Website, we may automatically collect certain information about your 

device and browsing activity:

 ● Log Data: Your IP address, browser type, operating system, referring URLs, pages 

viewed, and access times.

 ● Cookies and Tracking Technologies: We may use cookies, web beacons, and 

similar technologies to enhance your experience, analyze website usage, and for 

security purposes. You can control cookie settings through your browser.

 2. How We Use Your Information

 We use the information we collect for the following purposes:

 ● To Provide Debt Collection Services: This is our primary purpose for collecting 

information. We use the data to contact debtors, process payments, negotiate 

settlements, and manage collection accounts on behalf of our clients.

 ● Client Management: To manage client accounts, provide service updates, invoice 

for services, and maintain our business relationship.

 ● Communication: To respond to inquiries, provide customer support, and send 

important service-related notices.

 ● Legal and Compliance: To comply with applicable laws, regulations (including but 

not limited to the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer 

Protection Act (TCPA), and relevant state laws), court orders, and government 

requests. This includes verifying identities, preventing fraud, and resolving disputes.

 ● Service Improvement: To analyze website usage, understand user behavior, and 

improve our services and Website functionality.

 ● Marketing (for clients/prospects): To send promotional materials or offers to 

potential and existing clients, subject to their communication preferences.

 3. How We Share Your Information

 We may share your information in the following circumstances:

 ● With Clients: We share information about debtor accounts, including 

communication logs and payment statuses, with our clients to keep them informed 

about the collection progress.

 ● With Debtors: We communicate directly with debtors regarding their outstanding 

accounts.

 ● With Service Providers: We may share information with trusted third-party 

vendors, consultants, and other service providers who perform services on our 

behalf, such as payment processing, legal counsel, data analysis, and IT services. 

These third parties are obligated to protect your information and use it only for the 

purposes for which it was disclosed.

● For Legal Reasons: We may disclose information if required to do so by law or in 

the good faith belief that such action is necessary to:

 ○ Comply with a legal obligation (e.g., subpoena, court order).

 ○ Protect and defend the rights or property of KLF Management Group.

 ○ Prevent or investigate possible wrongdoing in connection with the services.

 ○ Protect the personal safety of users of the services or the public.

 ○ Protect against legal liability.

 ● Business Transfers: In the event of a merger, acquisition, sale of assets, or other 

business transaction, your information may be transferred as part of that 

transaction. We will notify you via email and/or a prominent notice on our Website 

of any change in ownership or uses of your personal information.

 4. Data Security

 We implement reasonable technical and organizational measures to protect the 

information we collect from unauthorized access, disclosure, alteration, or destruction. 

However, no method of transmission over the internet or method of electronic storage is 

100% secure. Therefore, while we strive to use commercially acceptable means to 

protect your information, we cannot guarantee its absolute security.

 5. Your Choices and Rights

 a. For Clients

 ● Marketing Communications: You may opt out of receiving promotional emails 

from us by following the unsubscribe instructions provided in those emails.

 ● Access and Correction: Clients may request access to, or correction of, their 

account information by contacting us directly.

 b. For Debtors

 ● Communication Preferences: Debtors have certain rights under federal and state 

laws regarding how debt collectors can communicate with them. Please contact us 

directly to discuss your communication preferences or to obtain information about 

your account.

 ● Dispute a Debt: If you believe you do not owe the debt, or wish to dispute any 

portion of it, you have the right to do so. Please contact us immediately at the 

phone number or email below to discuss your dispute.

 6. SMS (Text Message) Policy

 By providing your mobile number to KLF Management Group, you consent to receive 

SMS messages from us regarding your account(s), payment reminders, and other 

relevant communications.

 ● Message Frequency: Message frequency will vary depending on the status of your 

account.

 ● Message & Data Rates: Message and data rates may apply from your mobile 

carrier.

 ● Opt-Out: You can opt-out of receiving SMS messages at any time by replying 

STOP to any message you receive from us.

 ● Help: For assistance, reply HELP to any message or call us at (956) 800-4020.

 7. Cookies and Tracking Technologies

 We use cookies to:

 ● Operate and maintain our Website.

 ● Understand and save your preferences for future visits.

 ● Compile aggregate data about site traffic and site interaction so that we can offer 

better site experiences and tools in the future.

 You can instruct your browser to refuse all cookies or to indicate when a cookie is being 

sent. However, if you do not accept cookies, you may not be able to use some portions 

of our Website.

 8. Links to Other Websites

 Our Website may contain links to other websites that are not operated by us. If you click 

on a third-party link, you will be directed to that third party's site. We strongly advise you 

to review the Privacy Policy of every site you visit. We have no control over and assume 

no responsibility for the content, privacy policies, or practices of any third-party sites or 

services.

 9. Children's Privacy

 Our services are not intended for individuals under the age of 18. We do not knowingly 

collect personally identifiable information from anyone under the age of 18. If you are a 

parent or guardian and you are aware that your child has provided us with Personal 

Data, please contact us. If we become aware that we have collected Personal Data 

from children without verification of parental consent, we take steps to remove that 

information from our servers.

 10. Changes to This Privacy Policy

 We may update our Privacy Policy from time to time. We will notify you of any changes 

by posting the new Privacy Policy on this page and updating the "Effective Date" at the 

top. We encourage you to review this Privacy Policy periodically for any changes. 

Changes to this Privacy Policy are effective when they are posted on this page.

 11. Contact Us

If you have any questions about this Privacy Policy, our information practices, or our 

services, please contact us:

 KLF Management Group

 Website: www.klfmgtgroup.com

 Office Number: (956) 331-2454

 Email: clientcare@klfmgtgroup.com (or use the contact form on our website)